Missing Packages Marked "Delivered"
LAZ Skincare can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.
If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to actually be delivered (but is not lost). If your package has not arrived with 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.
Any item that is unopened, unused and in its original packaging can be returned within 90 days of purchase by emailing us at firstname.lastname@example.org. Note: If a return would lower an order total below the free shipping threshold, the shipping cost for that order will be deducted from refunded amount.
If a product is received damaged, notify us at email@example.com (including a picture of the damaged product) and we will send a replacement out to you at no cost.
If you receive the wrong product, notify us at firstname.lastname@example.org (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.
If a customer provides an incorrect address for shipping an order and that order is returned to LAZ Skincare, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, LAZ Skincare cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to LAZ Skincare, it is the customer's responsibility to notify us of the corrected shipping address. Returned packages will be held 14 days.
If LAZ Skincare ships an order to an incorrect address (not provided by the customer), we will replace it free of charge.
Customers agree not to use chargebacks as the primary method of dispute resolution. Customers are explicitly not entitled to chargebacks on missing orders marked "Delivered" by carriers if they did not select Signature Confirmation as the shipping method.