Biome Support Complex

STEP 2 of AM BIOJUVE Regimen

BIOJUVE Biome Support Complex is a supplemental, extracted blend of microbe-derived proteins, polypeptides, antioxidants and more that helps support and enhance the living Xycrobe Technology found in the Living Biome Essentials Serum.

BIOJUVE Biome Support Complex provides an added boost to the BIOJUVE morning regimen by helping to tighten, firm and lightly hydrate the skin, while assisting in optimizing skin health and restoring natural radiance.

The Biome Support Complex contains a concentrate of the Xycrobes Bioessentials produced to help support the skin’s natural environment.

Aqua (Water), Glycerin, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Acetamidoethoxyethanol, Caprylic/Capric Triglyceride, Trideceth-9, L-Arabinose, Benzyl Alcohol, Tocopheryl Acetate, Sodium PCA, Sodium Lactate, Arginine, Aspartic Acid, PCA, Glycine, Alanine, Serine, Valine, Proline, Threonine, Isoleucine, Histidine, Phenylalanine, Sodium Benzoate, Potassium Sorbate, Citric Acid, Polysorbate 60, Sorbitan Isostearate.

Free Shipping

Free standard shipping is available for domestic orders with total product amounts indicated on the top site banner. Shipping options do not count towards the order total.

Fast Shipping

We ship daily via USPS from New York. Most packages arrive between 1-3 days from ordering, depending on the distance. It is not unusual for packages to NY, NJ, and CT to arrive next day. Rare circumstances may prevent shipping on the same day.

Same Day Shipping Deadlines

Mon - Fri	order by 3pm ET
Sat	order by 12pm ET
Sun / Holiday	No shipping

 
Shipping Rates

US Standard	$10
US Express	$20
International	Calculated at checkout

International Shipping

For international orders, all duties, taxes, and fees imposed by the destination country are the responsibility of the customer.

Missing Packages Marked "Delivered"

LAZ Skincare can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.

If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to delivery (but is not lost). If your package has not arrived within 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/. 

Returns

We cannot accept returns of opened or used products.

Any item that is unopened, unused and in its original packaging (including shrink wrap, when applicable) can be returned within 30 days of purchase by emailing us at shop@lazskincare.com. If a return would lower an order total below the free shipping threshold, the shipping cost for that order will be deducted from refunded amount. 

Products bought in quantities of 5 or more (of the same item) cannot be returned. Products that have been defaced, including stickers, cannot be returned.

Any opened or ineligible products returned to us will be discarded and cannot be reshipped out or refunded.

Adverse Reactions

We cannot accept returns of opened or used products, even in the case of adverse reactions. If you have an adverse reaction to a product, we recommend you stop using it immediately and schedule a consultation to review your skin and adjust your skincare regimen.

Damaged Products

If a product is received damaged, notify us at shop@lazskincare.com (including a picture of the damaged product) and we will send a replacement out to you at no cost. 

Wrong Products

If you receive the wrong product, notify us at shop@lazskincare.com (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.

Incorrect Addresses

If a customer provides an incorrect address for shipping an order and that order is returned to LAZ Skincare, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, LAZ Skincare cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to LAZ Skincare, it is the customer's responsibility to notify us of the corrected shipping address. Returned packages will be held 14 days.

If LAZ Skincare ships an order to an incorrect address (not provided by the customer), we will replace it free of charge.

Chargebacks

Customers agree not to use chargebacks as the primary method of dispute resolution when other options are available. Customers are explicitly not entitled to chargebacks on missing orders marked "Delivered" by carriers if they did not select Signature Confirmation as the shipping method.