Ships . Order within SkinMedica Retinol Complex renews skin and diminishes the appearance of fine lines. It enhances skin tone, texture, and resiliency while diminishing the appearance of fine lines and coarse wrinkles.
SkinMedica Retinol Complex enhances skin tone and texture. It is encapsulated with PhytoShield Complex, an antioxidant complex, enhancing skin texture and minimizing irritation.
Very powerful retinol that I recommend to clients instead of Tretinoin. As opposed to Tretinoin, this product's microencapsulation helps to prevent excessive dryness and counters inflammation that causes damage. SkinMedica Retinol Complex also contains skin barrier repairing and hydrating ingredients so overall it minimizes to the typical retinoid side effects. I recommend starting with 0.5% strength 2 times a week. Do not use it on the eyelids and neck!
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When to Apply
Apply In the evening after cleansing and toning and before applying your moisturizer. If a retinol product has never been used before, begin twice a week 2-3 days apart, gradually increasing frequency to every other night, and then advancing to each evening or as tolerated.
Where to Apply
Apply to entire face. Avoid getting in eyes. If contact occurs, rinse eyes thoroughly with water.
Caution
Do not use if you are pregnant, lactating or planning to become pregnant. Mild redness, peeling and irritation are expected when using this product. Use a daily sun protection with SPF 30 or higher and limit sun exposure while using this product and for a week following discontinuation.
Free Shipping
Free shipping is available for products as indicated on the top banner. Some brands and products ship from locations that do not allow us to offer free shipping.
Fast Shipping
We ship daily via USPS from New York. Most packages arrive between 1-3 days from ordering, depending on the distance. It is not unusual for packages to NY, NJ, and CT to arrive next day.
Same Day Shipping Deadlines
| Mon - Fri | order by 3pm ET |
| Sat | order by 12pm ET |
| Sun / Holiday | No shipping |
Shipping Rates
| US Standard | $10 |
| Canada | Calculated at checkout |
| International | Calculated at checkout |
We do NOT ship to Spain due to customs restrictions.
For international orders, all duties, taxes, and fees imposed by the destination country are the responsibility of the customer.
Missing Packages Marked "Delivered"
LAZ Skincare can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.
If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to actually be delivered (but is not lost). If your package has not arrived with 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.
Returns
Any item that is unopened, unused and in its original packaging can be returned within 90 days of purchase by emailing us at shop@lazskincare.com. Note: If a return would lower an order total below the free shipping threshold, the shipping cost for that order will be deducted from refunded amount.
Damaged Products
If a product is received damaged, notify us at shop@lazskincare.com (including a picture of the damaged product) and we will send a replacement out to you at no cost.
Wrong Products
If you receive the wrong product, notify us at shop@lazskincare.com (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.
Incorrect Addresses
If a customer provides an incorrect address for shipping an order and that order is returned to LAZ Skincare, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, LAZ Skincare cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to LAZ Skincare, it is the customer's responsibility to notify us of the corrected shipping address. Returned packages will be held 14 days.
If LAZ Skincare ships an order to an incorrect address (not provided by the customer), we will replace it free of charge.
Chargebacks
Customers agree not to use chargebacks as the primary method of dispute resolution. Customers are explicitly not entitled to chargebacks on missing orders marked "Delivered" by carriers if they did not select Signature Confirmation as the shipping method.
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