HydraBalance

Face Reality Hydrabalance is a water-based hydrating gel that contains antioxidant properties and can help reduce the appearance of oily shine. This hydrating gel can be used under Clearderma, Cran-Peptide Cream, or a sunscreen during the day. Because it is water-based, Hydrabalance can be safely used under Acne Med. It can also be used before and after a serum to provide extra hydration for dehydrated skin.

Face Reality Hydrabalance Gel is appropriate for all skin types, especially dry and dehydrated skin.

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Lilac Stem Cells are effective in the treatment of common skin ailments like inflammation, acne, aging, and hyperpigmentation.

Sodium Hyaluronate reduces dryness and flaking by increasing skin hydration.

1. Clean skin with preferred cleanser for one minute.
2. Apply 1 pump of Hydra Balance all over face and neck as directed, avoiding eye area.
3. Finish regimen with eye cream, serum and moisturizer.

Aqua (Water), Glycerin, Carbomer, Chlorophyll, Maltodextrin, Phenethyl Alcohol, Caprylyl Glycol, Alcohol Denat., Sodium Hydroxide, Sodium Hyaluronate (L) Aloe Barbadensis Leaf Juice Powder*, Potassium Sorbate, Syringa Vulgaris (Lilac) Leaf Cell Culture Extract, Sodium Metabisulfite, Lonicera Japonica (Honeysuckle) Flower Extract, Trisodium Ethylenediamine Disuccinate, Lavandula Angustifolia (Lavender) Oil, Santalum Austrocaledonicum (Sandalwood) Wood Oil, Hamamelis Virginiana (Witch Hazel) Water, Rosa Damascena Flower Oil, Cananga Odorata (Ylang Ylang) Flower Oil, Lonicera Caprifolium (Honeysuckle) Flower Extract, Citric Acid, Totarol, Acetyl Tributyl Citrate, Alcohol, Citrus Aurantium Dulcis (Orange) Peel Oil*, Cinnamomum Camphora (Camphor) Bark Oil, Phenyl t-Butylnitrone (Spin Trap) *Certified Organic Ingredient

Free Shipping

Free shipping is available for products as indicated on the top banner. Some brands and products ship from locations that do not allow us to offer free shipping.

Fast Shipping

We ship daily via USPS from New York. Most packages arrive between 1-3 days from ordering, depending on the distance. It is not unusual for packages to NY, NJ, and CT to arrive next day.

Same Day Shipping Deadlines

Mon - Fri	order by 3pm ET
Sat	order by 12pm ET
Sun / Holiday	No shipping

 
Shipping Rates

US Standard	$10
Canada	Calculated at checkout
International	Calculated at checkout

International Shipping

We do NOT ship to Spain due to customs restrictions.

For international orders, all duties, taxes, and fees imposed by the destination country are the responsibility of the customer.

Missing Packages Marked "Delivered"

LAZ Skincare can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.

If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to actually be delivered (but is not lost). If your package has not arrived with 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/. 

Returns

Any item that is unopened, unused and in its original packaging can be returned within 90 days of purchase by emailing us at shop@lazskincare.com. Note: If a return would lower an order total below the free shipping threshold, the shipping cost for that order will be deducted from refunded amount.

Damaged Products

If a product is received damaged, notify us at shop@lazskincare.com (including a picture of the damaged product) and we will send a replacement out to you at no cost. 

Wrong Products

If you receive the wrong product, notify us at shop@lazskincare.com (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.

Incorrect Addresses

If a customer provides an incorrect address for shipping an order and that order is returned to LAZ Skincare, we can re-ship it to a corrected address as notified by the customer. Free shipping does not apply to this second round of shipping. If a package is accepted and not returned from an incorrect customer-provided address, LAZ Skincare cannot refund or replace the order. If a package is marked "Return to Sender" or "Unclaimed" by the postal service and returned to LAZ Skincare, it is the customer's responsibility to notify us of the corrected shipping address. Returned packages will be held 14 days.

If LAZ Skincare ships an order to an incorrect address (not provided by the customer), we will replace it free of charge.

Chargebacks

Customers agree not to use chargebacks as the primary method of dispute resolution. Customers are explicitly not entitled to chargebacks on missing orders marked "Delivered" by carriers if they did not select Signature Confirmation as the shipping method.